Frequently Asked Questions

How do guests upload photos?

Can guests upload videos too?

When does the upload window open and close?

Can guests upload photos throughout the event weekend?

Is there a limit to how many photos guests can upload?

Do guests need to create an account or download an app?

Can guests add a name or message with their photos?

What about guest privacy?

How do I get my QR code?

Can I print my own QR code?

What is the Acrylic QR Sign add-on?

What's included in the acrylic sign packages?

When should I order the acrylic sign add-on?

Where should I display the QR code at my event?

When will I receive my final gallery?

How do I download my photos?

How long are my photos stored?

What resolution are the downloaded photos?

Can I hide specific photos from my gallery?

How many photos and videos are included?

What happens if I need more storage or uploads?

What file types are supported?

What does the gallery package include?

Are there optional add-ons I can purchase?

How do I apply a discount code?

What payment methods are accepted?

Can I get a refund?

Do you ship internationally?

We're having a destination or out-of-state event — does this work for us?

How long does shipping take for acrylic sign add-ons?

Who can see my photos?

Can I remove inappropriate photos?

Is my personal and payment data secure?

How do I delete my account?

I forgot my password — what do I do?

Why aren't photos uploading?

Can guests upload from a desktop computer?

How do I contact support?

What is the RSVP QR Experience?

How do guests RSVP?

Can I track who has RSVPed?

How do I set up my guest list for RSVP?

What wedding information can I share after RSVP?

Is meal selection mandatory?

Can guests add a message for the couple?

What is the Find Your Table QR feature?

How does it work for guests?

How do I set up my seating list?

Is meal selection shown to guests by default?

Can I customize the table lookup page?

Where can I get the Find Your Table QR code?

What happens if a guest's name isn't found?

Is this feature included in the base gallery package?

What is the Event Photo Challenge?

How do I enable the Photo Challenge?

What are the default prompts for different events?

Is the photo challenge mandatory for guests?

Can we customize the prompts?

Are photo challenges tagged in the final gallery?

What are QR design templates?

When do I choose my QR design?

Does the design change how the QR code works?

Can I use a custom design?

Do acrylic sign add-ons use the design template?

How do the wedding features work together?

When should I set up my RSVP list and seating chart?

When should I order my acrylic QR signs for my wedding?

Can I share all my wedding weekend details in one place?

Is Find My Table a good fit for my wedding specifically?

How do I coordinate RSVP, seating, and photo uploads for my wedding day?